-A 50% non refundable booking fee is required to secure the date via cash payment or bank transfer to the business bank account.
-A receipt will be issued for the booking fee.
-If a job is cancelled at short notice or a member of staff arrive at a job to find that nobody is there to let them in then then the booking fee will not be refunded, the job can then be rebooked.
-Estimates are valid for 30 days and will need to be reviewed after this time period due to changes in prices.
Work being carried out:
-We do not take responsibility of any building materials that are damaged due to existing poor installation while the work is carried out (pipes, cables, bricks, plaster, flooring, etc).
-When agreeing to the work being carried out you are accepting that there is risk of dust and unintentional/unavoidable damage to plaster, paintwork, the surrounding environment, etc.
-We are not responsible for any plastering/decorating work after the work has been done.
-Any flooring taken up to gain access to under the floorboards will be put back as best we can, however a specialist fitter may be recommended to reinstall it back to its original state.
-When drilling into ceilings or soffits for new wiring there is a risk that joists may not be exactly where they are presumed to be or pieces of timber may be unexpectedly in the way, this could result in it having to be re-drilled leaving a hole where previously drilled. Best efforts will be made to avoid this.
-Please be advised that power will have to be turned off during the work being carried out, this may cause disruption to the internet and any electrical items being used.
-Areas where work is to be carried out should be cleared and be in a clean workable state with pets/children kept clear to avoid danger. If not then work may be refused and a charge may occur for the time wasted.
-We do not take responsibility for any valuable items that are damaged if they are not moved from the working area.
-All work completed by ourselves will be carried out to current British standard regulations and to a high standard.
-Estimates provided are subject to change with additional charges if there is a significant amount of work and time involved.
-Please be aware the work estimated for is based on the existing wiring being in adequate condition; if the existing wiring/accesories do not meet the minimum standards then an estimate will be issued to rectify the issue before the work can be continued.
-Removal of general waste, packaging or materials left over from the job is not included within the price, however it can be disposed of correctly at an additional cost.
Payment and charges:
-Any additional work other than what was stated on the estimate will be priced and billed accordingly.
-Any materials supplied and fitted are owned by Luke Burton Electrical Services until the invoice has been paid in full, these materials are able to be removed from the property by ourselves if the invoice is not paid in full.
-A callout charge will occur for any call out (Please note: Any time between 6pm - 8am or a weekend call out will be charged at a higher rate).
-Revisits for anything that is not a fault of the company's will be charged for, of which will be discussed (this includes materials supplied by the customer).
-The remaining balance is to be made in full on completion of the work in cash payment or bank transfer to the business bank account.
-Failure to make the payment for the work completed/materials supplied may result in the matter being pursued through a legal route or debt collector to obtain payment, with interest being charged on top of the existing balance
-The services and materials we supply are covered by a 1 year warranty from installation, if any issues arise in that 1 year period it will be reviewed by a manager first and then the issue can look to be resolved. This warranty excludes general wear and tear or consumables.
-The manufacturers warranty of any materials we supply may exceed our 1 year warranty, however any replacement/repair work after this period will be charged for.
-If any work/materials has signs that it has been tampered with by anybody else other than Luke Burton Electrical Services then the warranty will be void.